Frequently asked questions

do you use only natural ingredients?

Yes! We are proud to say that all our products are 100% natural; plant & earth-based only. We do not use synthetics and artificial ingredients. We are chemical-free and do not support the use of synthetics on everyone’s skin. All our soaps are SLS-free. All scents are from 100% pure essential oils instead of Fragrances. We only use plant oils and raw unrefined plant butter in our soaps. Always palm-free.

so ALL OF your products are vegan?

Yes, all of our products, including handmade soaps, lip balms, and candles, are 100% vegan. We do not use animal products, not even Carmine, Honey & Beeswax. Our products are also always palm-free.

then are your products considered organic?

We would like to say that our products are close to organic, but not certified. We always try to use organic ingredients whenever possible. However, it is very costly for certain industries to get their products certifiably organic. Therefore, as close to organic as possible, we do source for wildcrafted/wildharvested botanicals, where herbs and flowers are grown in their natural habitat without the use of pesticides and other chemicals, whenever organic is not possible.

Does your handmade soaps expire?

Absolutely not! Handmade soaps of natural ingredients never expire! In fact, the longer they are kept, the more moisturising and gentle it is on our skin. However, in order to preserve the scents, colours, and aesthetics of our cold-process soaps, we encourage buyers to use them within 6 months from purchase. Soaps that are kept any longer might experience loss of scent, rancidity and dreaded orange spots. However, this does not mean that the soap is no longer effective. Just lather off the outer layer during your first wash, and your ‘expired’ soap is as good as new and good to use!

how are your soaps made?

Our soaps are made by saponification of natural vegetable oils and lye (caustic soda). This is the only method to make any kind of natural soaps. We use cold-process method for our handcrafted soaps. They are always air-cured for 4-6 weeks before being sold on our website. As they are handcrafted in small batches, please take note that no two bars are the exact same.

is lye (caustic soda) in soaps toxic for our skin?

During the saponification, the lye (caustic soda) no longer exist in soaps as they are already saponified with plant oils. That is how all handcrafted natural soaps are made! We air-cure ALL of our soaps at least 4-6 weeks so as to ensure that the PH level of our soaps are safe enough and gentle to be used on our skin.

Is madebyaliens.xyz eco-friendly?

We try to use only paper-based packaging & wrapping so that they are all recyclable and sustainable. Sometimes when bubble wrap or any plastic cushion is present in your parcel, fret not, they are 100% recycled & reused from our own personal packages, and we hope you can do the same for all our packaging materials. Pass them on and continue reusing!

Your brand says Non-Comedogenic but your soap ingredients all contain coconut oil, which is known to have a comedogenic rating of 4. Will that clog my pores?

You can be sure that all our products are non-comedogenic (rating of 0-2). It is important to understand that the coconut oil in our soaps has been “saponified.” Meaning it is no longer an oil—it has been turned into a soap molecule by combining it with lye, also known as sodium hydroxide or caustic soda.